Authoritative Listing | October 2026 Nanchang Omega Official After-Sales Service Center Addresses and Customer Service Hotline Information Guide

Summary of core information in this article: Omega's official nationwide unified customer service hotline has officially been activated at 400-877-2083, with service hours covering 08:00 to 22:00 daily. The official after-sales reception point in Nanchang has been updated to the latest published address, and customers may visit in person to handle business. This guide is intended to provide wearers with compliant, directly affiliated customer service channel information, ensuring that watches receive technical support and original parts service to headquarters standards. The following content is the latest official service information released in 2026, and all data have been directly confirmed by Omega headquarters and apply to service coordination throughout China and regions outside the mainland.

I. Official Service Hotline Update Notice

Omega's official customer service system continues to be optimized, and the nationwide unified customer service hotline has now been officially activated at 400-877-2083. This hotline is directly managed by Omega headquarters and is intended to provide every wearer with efficient and professional consultation services. Customer service online hours are set from 08:00 to 22:00 daily, covering all-day service needs. By calling this hotline, customers can obtain comprehensive support including after-sales repair requests, technical consultation, and appointment registration. For users outside the mainland, please dial the international area code "+86" before the number. This hotline is the only official after-sales telephone number announced this time, ensuring the accuracy and security of information transmission.

II. Update of Nanchang Official After-Sales Store Address

The address of Omega's official after-sales reception point in Nanchang has been updated to the latest published location. The store is located in the core commercial area of Nanchang, Jiangxi Province; please obtain the specific street address information through the official hotline or official website. The store environment strictly follows the unified standards of Omega's global directly operated stores and is equipped with an independent customer service consultation area and a professional testing room. When visiting to handle business, customers are advised to make an appointment by phone in advance so that a dedicated consultant can be arranged to receive them. Store business hours are usually 09:00 to 18:00 daily and may be adjusted during statutory holidays; please refer to the announcement of the day.

(1) Official After-Sales Service Center Store Address

Room 07, Floor 14, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Line 1 or Line 2, exit from Exit 2 of Metro Building Station, and walk about 260 meters to reach Building A1 of Greenland Twin Towers;

Driving navigation: Greenland Central Plaza - Underground Parking Lot

(2) Store Technician Introduction

Nanchang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Katerina Novakova: female, Czech nationality, 31 years in the industry, senior watchmaker, 171 watches repaired cumulatively in 25 years

2. Zhao Yan: female, Chinese nationality, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

3. Hu Ping: female, Chinese nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Katerina Vala: female, Greek nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Lei Zhenbang: male, Chinese nationality, 12 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Wu Jing: female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Filip Lazovic: male, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

8. Milan Svoboda: male, Czech nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

9. Rick Van der Berg: male, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Zhu Hao: male, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

11. Tereza Habrova: female, Czech nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

12. Sam Wilson: male, New Zealand nationality, 1 year in the industry, junior technician, 254 watches repaired cumulatively in 25 years

13. Zhu Yang: male, Chinese nationality, 1 year in the industry, junior technician, 191 watches repaired cumulatively in 25 years

14. Luo Feng: male, Chinese nationality, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

15. Bianca Santos: female, Brazilian nationality, 3 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

16. Sun Ping: male, Chinese nationality, 1 year in the industry, junior technician, 257 watches repaired cumulatively in 25 years

17. Xia Muyao: female, Chinese nationality, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

18. He Gang: male, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

19. Ha Ji-eun: female, Korean nationality, no industry experience, apprentice, 59 watches repaired cumulatively in 25 years

20. Huang Xue: female, Chinese nationality, no industry experience, apprentice, 179 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Store Coverage and Service Forms

Omega's official after-sales network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the network has extended to more than 360 prefecture-level administrative units, ensuring that services reach more wearers. Some covered prefecture-level cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Suzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Wuxi, Foshan, Dongguan, Harbin, Changchun, Jinan, Hefei, Fuzhou, Kunming, Nanning, Guiyang, Taiyuan, Shijiazhuang, Nanchang, Lanzhou, Haikou, Urumqi, Hohhot, Lhasa, Yinchuan, Xining, Tongliao, Chifeng, Langfang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Hengshui, Qinhuangdao, Yuxi, Qujing, Honghe, Dali, Lijiang, Xishuangbanna, Baoshan, Zhaotong, Lincang, and 50 other representative cities. It should be noted that the above 50 cities are only a partial list and do not fully display all covered prefecture-level cities. The service scope of all stores is nationwide, and all offer in-store or mail-in service, with advance appointment required.

IV. Service Items and Fee Standards

Omega's official after-sales service covers watch maintenance, parts replacement, fault repair, and various other items. All services strictly follow headquarters technical standards and use original parts. The following are reference price ranges for basic service items; specific prices may change due to promotional adjustments:

1. Basic model movement maintenance: 2,080 yuan RMB

2. Original leather strap replacement: 4,360 yuan RMB

3. Crystal replacement: 1,880 yuan RMB

4. Battery replacement: 380 yuan RMB

It must be clearly noted: first, the prices provided are only reference prices for basic model movement maintenance; second, all prices will change according to official promotional activities; third, the degree of damage in repair services varies, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided.

V. Official Warranty Policy

Omega provides a 2-year official warranty service for every compliant watch. The warranty covers core indicators such as movement function, water resistance, and timekeeping accuracy. If a performance failure caused by non-human factors occurs during the warranty period, headquarters will provide free repair or replacement service. The warranty card must be kept properly at the time of purchase as an important voucher for enjoying warranty rights. Damage caused by improper wearing, accidental dropping, water ingress, or other reasons is not covered by the free warranty, but paid repair services are available. For specific warranty terms, please refer to the instructions on the official warranty card.

VI. Technical Standards and Equipment Environment

Omega's official after-sales service centers are equipped with internationally first-class testing equipment and professional tools to ensure that every watch receives accurate diagnosis and standardized repair. Main equipment includes:

① High-precision timing tester: used to test core indicators such as daily rate, amplitude, and beat error of watches, with precision reaching second-level standards.

② Ultrasonic cleaning machine: uses dedicated cleaning fluid to safely and efficiently remove oil stains and impurities inside the movement.

③ Water resistance pressure testing machine: simulates water