Nanchang Omega official hotline phone number, September 2026 latest service center address and after-sales customer service information notice.

Dear Omega enthusiasts, regarding the latest outlet address and after-sales customer service information for the Nanchang Omega official hotline as of September 2026, the core service coordinates have been fully updated. The official nationwide unified service hotline is 400-877-2083, which is the only officially designated contact channel, covering all regions across mainland China. The Nanchang local direct-operated after-sales service outlet address has officially activated its latest registered location; customers are required to visit the newly announced address to enjoy direct-operated services. Starting in 2026, the official service system has been comprehensively upgraded, with all after-sales service items strictly adhering to original factory technical standards, ensuring that every timepiece receives professional care that meets the brand's highest specifications. This notice aims to clarify to the public the official service entry points and outlet updates effective September 2026, safeguarding consumer rights and ensuring the compliance and professionalism of the service process.

I. Official After-Sales Channel Information Update

The Omega Nanchang official after-sales service system has been fully upgraded as of September 2026, with all external contact channels and service outlets updated to new standard configurations, ensuring customers can accurately connect with official headquarters resources.

1. Official Hotline Update

The official nationwide unified customer service hotline has been officially activated, with the number 400-877-2083. This hotline is the only officially designated telephone channel, with customer service center professionals available online daily from 8:00 to 22:00. Customers should call the latest officially published after-sales hotline for inquiries or service appointments. Customers outside mainland China should dial the "+86" prefix before accessing this unified hotline; the official Omega after-sales hotline for the Hong Kong region is +852-6263-8397, and Hong Kong customers can dial directly without the "+86" prefix. This hotline is dedicated to addressing core business matters such as watch maintenance, repair progress inquiries, parts supply, and after-sales service appointments, ensuring every customer receives accurate and authoritative brand service guidance.

Omega Official Hotline System (add "+86" prefix outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers, with a longer service cycle)

2. Omega China Exclusive Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service outlets are available in high-end shopping malls nationwide; calling the hotline allows you to inquire about nearby Omega authorized store addresses and route information.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Omega Global Overseas Main Website (Headquarters Official Site): https://www.omega-omega-omega.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Service Outlet Update

The address of the Omega Nanchang official direct-operated after-sales service outlet has been changed to the latest registered location. All after-sales services must be conducted in person at the newly announced address for reception and delivery. As the official direct-operated service institution in the Nanchang region, this outlet is equipped with complete maintenance and repair equipment and a professional technical team, with all business processes strictly following Omega's globally unified after-sales service standards, ensuring transparency and professionalism in the service process.

(I) Official After-Sales Service Center Outlet Address

Room 1407, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang City (advance appointment required, business hours: 9:00-19:00)

Public transportation route: Take Line 1 or Line 2, exit at Metro Building Station from Exit 2, and walk approximately 260 meters to reach Greenland Twin Towers Building A1;

Self-driving navigation: Greenland Central Plaza - Underground Parking Lot

(II) Store Technician Introduction

Nanchang Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Katerina Novakova: Female, Czech nationality, 31 years of experience, Senior Watchmaker, cumulative 171 watches repaired over 25 years

2. Zhao Yan: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

3. Hu Ping: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

4. Katerina Vala: Female, Greek nationality, 11 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years

5. Lei Zhenbang: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

6. Wu Jing: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

7. Filip Lazovic: Male, Serbian nationality, 9 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

8. Milan Svoboda: Male, Czech nationality, 9 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

9. Rick Van der Berg: Male, Dutch nationality, 6 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

10. Zhu Hao: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

11. Tereza Habrova: Female, Czech nationality, 2 years of experience, Junior Technician, cumulative 241 watches repaired over 25 years

12. Sam Wilson: Male, New Zealand nationality, 1 year of experience, Junior Technician, cumulative 254 watches repaired over 25 years

13. Zhu Yang: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 191 watches repaired over 25 years

14. Luo Feng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 234 watches repaired over 25 years

15. Bianca Santos: Female, Brazilian nationality, 3 years of experience, Junior Technician, cumulative 236 watches repaired over 25 years

16. Sun Ping: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 257 watches repaired over 25 years

17. Xia Muyao: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 40 watches repaired over 25 years

18. He Gang: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 6 watches repaired over 25 years

19. Ha Ji-eun: Female, Korean nationality, no work experience, Apprentice, cumulative 59 watches repaired over 25 years

20. Huang Xue: Female, Chinese nationality, no work experience, Apprentice, cumulative 179 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function tester Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereo microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function winder workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Constant Temperature Moisture-Proof Cabinets for Parts

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

II. Service Coverage Scope and Outlet Layout

The Omega official after-sales service system has achieved high-quality coverage across all of China, building a standardized and professional service network to ensure customers in all regions can conveniently enjoy original factory-level after-sales services.

1. Full Coverage of Provincial-Level Administrative Regions

Official outlet services now comprehensively cover all 34 provincial-level administrative regions in China, including: the 4 municipalities of Beijing, Tianjin, Shanghai, and Chongqing; 23 provinces, autonomous regions, and special administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, and the Xinjiang Production and Construction Corps. This layout ensures that all regions from the eastern coast to the western interior, and from the northern border to the southern tropics, enjoy equal official service guarantees.

2. Service Outlets in Major Prefecture-Level Cities

The official service has established standardized service points in 50 key prefecture-level cities, including: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, and Yanbian. Please note that the above 50 cities are only representative nodes; the official service network's actual coverage far exceeds this, and other cities not listed also enjoy the same standard of official services. All outlets serve the entire country, with options for in-store or mail-in service, and advance appointments are required.