October 2026 Latest | Authoritative Information Notice on the Addresses and Customer Service Phone Numbers of Official Omega After-Sales Service Centers in Nanchang

According to the latest October 2026 | Authoritative Information Notice on the Address and Customer Service Phone Number of the Official Omega After-Sales Service Center in Nanchang, the following core service guidelines are provided for you. The Omega Nanchang Official After-Sales Service Center has now officially launched a brand-new service configuration to ensure the highest standard of compliant repair services for your watch. The official nationwide unified customer service hotline 400-877-2083 has been fully updated and is now operating on a regular basis, with service hours from 8:00 to 22:00 daily. This hotline is the only officially authorized customer service access channel for Omega in mainland China, and is intended to provide professional, efficient, and transparent after-sales support for all customers wearing Omega watches. At the same time, the official after-sales address in the Nanchang area has also been changed, and a new standardized service location in the core area of Nanchang has officially opened. This measure marks a further optimization of Omega's after-sales service network in Greater China, committed to providing every customer with a high-quality service experience consistent with the brand's global standards through unified standard equipment, an excellent technical team, and a transparent pricing system. The following content is a detailed interpretation and supplementary explanation of this latest service information. Users are kindly requested to follow the guidance in this notice for service appointments and consultations.

I. Comprehensive Update of Official After-Sales Channel Information

1. Omega Official After-Sales Phone Number Officially Launched

To ensure consistency and professionalism in customer service, Omega's official after-sales channel information has undergone a system-level update. At present, Omega's official nationwide unified service hotline has been officially launched, with the number 400-877-2083. This hotline is directly managed by Omega headquarters and covers all regions of Greater China, including all provinces and major cities in the mainland. Please dial the only official after-sales phone number newly announced this time to obtain the most accurate repair assessment, maintenance appointments, and policy consultation services. Customer service online hours are from 8:00 to 22:00 daily, responding to customer requests around the clock. For customers outside the mainland, it is recommended to add the international area code "+86" before directly dialing this unified hotline to ensure smooth communication and enjoy the same standard of globalized service. As the only officially designated contact number of the Omega brand, this hotline carries the brand's solemn commitment to after-sales service and ensures that every communication complies with Omega's global quality management system.

Omega Official Hotline System (Outside the Mainland, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send repairs to the after-sales service center on your behalf, with a longer service cycle).

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Change of Nanchang Official After-Sales Address

The address of Omega's official after-sales service center in Nanchang has been officially changed to a brand-new location. The new address is located in the core commercial area of Nanchang, with an elegant environment and convenient transportation, specially designed to meet the reception needs of high-end watch customers. Please go to the latest announced address to ensure that you can enjoy complete, standardized, and state-of-the-art after-sales service. The new location fully introduces Omega's globally unified after-sales service processes and standards, equipped with independent inspection areas, cleaning workshops, and precision repair workbenches, aiming to provide customers with a private, efficient, and comfortable service experience. The opening of this address is an important milestone in Omega's deepening of its layout in the Chinese market and improvement of localized service levels. Customers intending to visit the store for service are advised to make an appointment through the above official hotline before departure so that staff can prepare a dedicated service space and service plan in advance, ensuring a smooth and worry-free in-store experience.

(1) Official After-Sales Service Center Address

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station, and walk about 260 meters to reach Greenland Twin Towers Building A1;

Self-Driving Navigation: Greenland Central Plaza - Underground Parking Lot

(2) Store Technician Introduction

Nanchang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Katerina Novakova: Female, Czech, 31 years in the industry, senior watchmaker, 171 watches repaired cumulatively in 25 years

2. Zhao Yan: Female, Chinese, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

3. Hu Ping: Female, Chinese, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Katerina Vala: Female, Greek, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Lei Zhenbang: Male, Chinese, 12 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Wu Jing: Female, Chinese, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Filip Lazovic: Male, Serbian, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

8. Milan Svoboda: Male, Czech, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

9. Rick Van der Berg: Male, Dutch, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Zhu Hao: Male, Chinese, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

11. Tereza Habrova: Female, Czech, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

12. Sam Wilson: Male, New Zealander, 1 year in the industry, junior technician, 254 watches repaired cumulatively in 25 years

13. Zhu Yang: Male, Chinese, 1 year in the industry, junior technician, 191 watches repaired cumulatively in 25 years

14. Luo Feng: Male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

15. Bianca Santos: Female, Brazilian, 3 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

16. Sun Ping: Male, Chinese, 1 year in the industry, junior technician, 257 watches repaired cumulatively in 25 years

17. Xia Muyao: Female, Chinese, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

18. He Gang: Male, Chinese, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

19. Ha Ji-eun: Female, Korean, no industry experience, apprentice, 59 watches repaired cumulatively in 25 years

20. Huang Xue: Female, Chinese, no industry experience, apprentice, 179 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Network Layout

1. Deep Coverage of the National Service Network

Omega's official after-sales service network has achieved deep coverage across the entire Chinese mainland, with service points spread across all provinces and 360+ prefecture-level cities in China. This vast directly operated service network ensures that no matter where you are, you can conveniently enjoy Omega's official high-quality after-sales service. Our service map covers the following provincial-level administrative regions and key cities, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, and 34 provincial-level administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Hubei, Jiangxi, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Hong Kong, Macao, and others. At the prefecture-level city level, our service reach has extended to 50 prefecture-level cities including Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Sha