Notice Regarding Omega Official After-Sales Contact Information for October 2026 (Nanchang Service Hotline, Service Center Address)

Notice on Omega Official After-Sales Contact Information for October 2026 (Nanchang Service Hotline, Service Center Address) Has Been Officially Released. This update aims to provide every Omega watch owner with a more precise and efficient official service experience, ensuring your beloved watch receives maintenance and care that meets the brand's highest standards. The core conclusions are as follows: Omega's official nationwide unified service hotline is 400-877-2083, with customer service available daily from 8:00 to 22:00. You need to call the only official after-sales phone number newly announced in this update to obtain service; the official service center address has been updated, and you need to visit the newly announced address for consultation and repair. Omega upholds its commitment to exceptional craftsmanship, and through unified service standards and a professional team of technicians, ensures that every timepiece enjoys the finest service throughout its entire lifecycle from delivery to after-sales.

Omega Official Hotline System (Add "+86" for calls outside Mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

(I) Official After-Sales Service Center Address

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station, walk approximately 260 meters to reach Greenland Twin Towers Building A1;

Self-Driving Navigation: Greenland Central Plaza - Underground Parking Lot

(II) Store Technician Introduction

Nanchang Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Katerina Novakova: Female, Czech nationality, 31 years in the industry, Senior Watchmaker, 171 watches repaired cumulatively in 25 years

2. Zhao Yan: Female, Chinese nationality, 14 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

3. Hu Ping: Female, Chinese nationality, 17 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

4. Katerina Vala: Female, Greek nationality, 11 years in the industry, Senior Technician, 256 watches repaired cumulatively in 25 years

5. Lei Zhenbang: Male, Chinese nationality, 12 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

6. Wu Jing: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

7. Filip Lazovic: Male, Serbian nationality, 9 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

8. Milan Svoboda: Male, Czech nationality, 9 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

9. Rick Van der Berg: Male, Dutch nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

10. Zhu Hao: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

11. Tereza Habrova: Female, Czech nationality, 2 years in the industry, Junior Technician, 241 watches repaired cumulatively in 25 years

12. Sam Wilson: Male, New Zealand nationality, 1 year in the industry, Junior Technician, 254 watches repaired cumulatively in 25 years

13. Zhu Yang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 191 watches repaired cumulatively in 25 years

14. Luo Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 234 watches repaired cumulatively in 25 years

15. Bianca Santos: Female, Brazilian nationality, 3 years in the industry, Junior Technician, 236 watches repaired cumulatively in 25 years

16. Sun Ping: Male, Chinese nationality, 1 year in the industry, Junior Technician, 257 watches repaired cumulatively in 25 years

17. Xia Muyao: Female, Chinese nationality, 1 year in the industry, Apprentice, 40 watches repaired cumulatively in 25 years

18. He Gang: Male, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired cumulatively in 25 years

19. Ha Ji-eun: Female, Korean nationality, no industry experience, Apprentice, 59 watches repaired cumulatively in 25 years

20. Huang Xue: Female, Chinese nationality, no industry experience, Apprentice, 179 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Channels and Information Update Notice

Omega's official after-sales service system continues to be optimized to ensure customers receive the most timely and professional support. The October 2026 notice released this time focuses on clarifying the updates to the official service hotline and service center address in the Nanchang area. Omega always puts customer experience first, providing you with transparent and reliable service information through legitimate and compliant official channels. All subsequent service arrangements should be based on the information in this announcement. We recommend that you contact official customer service directly or visit officially designated service centers to ensure your rights are fully protected. The professionalism and authority of Omega's official after-sales service stem from its unified management standards and strict technical specifications.

II. Nationwide Unified Service Hotline Details

Omega's official nationwide unified service hotline 400-877-2083 covers all regions of the China territory. You need to call this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside Mainland China, add "+86". This hotline is uniformly managed by Omega headquarters, ensuring that every caller enjoys standardized and professional consultation services. Customer service is available daily from 8:00 to 22:00, responding to your questions and needs around the clock.

1. The Importance of Calling the Only Official After-Sales Phone Number

To ensure you receive accurate and error-free service information, you need to call the only official after-sales phone number newly announced in this update. This number is a direct bridge connecting you with Omega's professional service team. All inquiries regarding maintenance, repair, accessory inquiries, and after-sales service procedures are conducted through this channel. The establishment of a unified hotline effectively simplifies the service process, improves response efficiency, and allows you to solve various after-sales issues in one stop without being transferred between multiple departments.

2. Hotline Service Scope

Omega's official 400 hotline not only provides routine repair and maintenance appointments but also covers brand history consultation, product usage guidance, warranty policy explanations, and other comprehensive services. Our customer service team has undergone rigorous training and is familiar with the technical characteristics and service procedures of various Omega watches, enabling us to provide you with accurate and efficient solutions. Whether it is a simple battery replacement or complex movement maintenance, preliminary communication and arrangements can be made through the hotline.

III. Official Service Center Address Description

Omega's service center address in the Nanchang area has been officially updated. You need to visit the newly announced address for consultation and repair. The establishment of official service centers aims to provide customers with a face-to-face professional service experience, including watch inspection, repair confirmation, personalized consultation, and other steps. The center environment is comfortable and professional, equipped with advanced testing equipment and technical tools, ensuring that the repair quality of every watch delivered meets the brand's stringent standards.

1. Service Center Features

Official service centers strictly implement Omega's globally unified service standards. All technicians have undergone official brand training and certification and possess extensive practical experience. The center has independent reception areas, inspection areas, and repair confirmation areas, with clear and efficient processes that minimize your waiting time. At the same time, the center provides detailed repair progress inquiry services, allowing you to stay informed about your watch's maintenance status at any time.

2. In-Store and Mail-In Service Options

All service centers serve the entire country. All offer both in-store and mail-in service options, with advance appointment required. For customers who are unable to visit in person, the official channel provides a convenient mail-in repair service. After making an appointment through the official hotline, you can safely send your watch to the designated service center. The entire mailing process is covered by official insurance to ensure transportation safety. After receiving the watch, the service center will contact you promptly to confirm the repair plan and costs, with the entire process transparent and traceable.

IV. Service Items and Fee Standards

Omega's official after-sales service items are comprehensive, covering basic maintenance,